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okay welcome to the Windows 8 factory reset this reset is universal for all Windows 8 machines first. when you're on your Start screen or desktop you open up the charm bar by pressing. the Windows key + C or moving. your cursor into the lower right corner next
Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. ...
Tap or click Update and recovery, and then tap or click Recovery.
Under Remove everything and reinstall Windows, tap or click Get started.
Follow the instructions on the screen
Navigate to Settings. ...
Select "Update & security"
Click Recovery in the left pane. ...
Click Get started under Reset this PC.
Click either "Keep my files" or "Remove everything," depending on whether you want to keep your data files intact
If you're having problems with your PC, you can:
Refresh your PC to reinstall Windows and keep your personal files and settings. Refresh also keeps the apps that came with your PC and the apps you installed from the Microsoft Store.
Reset your PC to reinstall Windows but delete your files, settings, and apps—except for the apps that came with your PC.
Restore your PC to undo recent system changes you've made.
If you're having trouble starting (booting) your PC, see ?Windows Startup Settings (including safe mode)?, and go to the “Get to Windows Startup Settings in the Windows Recovery Environment” section. You can refresh, reset, or restore your PC from the Windows Recovery Environment.
If you want to back up and restore your personal files using File History, see Set up a drive for File History.
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